The facts
Ships from
Multiple warehouses; company located in Hong Kong and Korea
Processing time
Orders ship within 24 hours, except toric and backordered items
Returns window
Unopened items, received back within 30 days; partial refund, $8 restocking fee
Return shipping
Customer pays return shipping; original shipping not refunded
Final-sale items
Sale items and coupon purchases are final sale
Operated by
Telos Trading Limited (London) and Avril Group Limited (Hong Kong)
Prescription
Valid Rx required for every US order; verified per FCLCA
About EyeCandy’s
EyeCandy's began selling Korean circle lenses on online forums in 2008 and now offers colored, prescription and toric lenses alongside glasses and nail sets. Its safety page says it is located in Hong Kong and Korea and sources lenses from manufacturers in South Korea, Japan and the USA.
Orders generally leave within 24 hours, with toric and backordered items taking longer; standard shipping is free above US$75. Stock sits in several warehouses, so mixing items from different ones can add shipping fees.
Every order shipped to the US needs a valid prescription, uploaded or verified by calling the optometrist. Unopened items can come back within 30 days for a partial refund with an $8 restocking fee, and the buyer pays return postage. Sale and coupon items are final.
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