The facts
Processing time
Costumes 5–10 business days; ready-to-ship and in-stock wigs within 48 hours
Delivery to the US
Free standard shipping to the US on orders over $299
Returns window
7 days from delivery; unused, unworn, complete costumes only
Return shipping
Buyer pays shipping and customs on non-quality returns
Final-sale items
Clearance items, lucky bags, partial costume returns
Made to measure
Y — custom costumes quoted by email; shoes are made to order
Sizing
Bust, waist, hips and shoulders against product chart; 2–4 cm tolerance
Payment
PayPal and debit/credit card
Operated by
Hong Kong Luotuo E-commerce Co., Limited, Hong Kong
About RoleCosplay
RoleCosplay sells anime, game and film cosplay costumes, styled wigs and shoes online. The trading company behind the store is listed as Hong Kong Luotuo E-commerce Co., Limited, with an address in Sai Ying Pun, Hong Kong.
Most costumes take 5 to 10 business days to make before dispatch, while items marked ready-to-ship leave within 48 hours. In-stock wigs also go out within 48 hours, and footwear is always made to order. Standard shipping to the US is free on single orders above $299. The shop also takes custom costume requests by email.
Sizing is based on bust, waist, hip and shoulder measurements against each product's chart, with a stated tolerance of 2–4 cm. Unworn items can be returned within 7 days of delivery; the buyer covers postage on returns that are not quality-related. Clearance items and lucky bags cannot be refunded.
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